Applications Engineer

Day to Day Responsibilities:

Solve customers’ technical problems

-  Develop clear tech communication channels between Corning and assigned customers.

-  Ensures customer satisfaction through timely and effective technical problem resolution and technical service.

-  Resolve/clarify disposition of returns for manufacturing/quality action.

-  Establish strong linkage to Customer Service, Supply Chain, Quality Assurance, Product Engineering and Product Line Management.

-  Coordinate customer’s quality/technical audit at Corning.

 

Define and deliver today's product

-  Develop and document thorough understanding of customers' processes from a product, design development and manufacturing perspective.

-  Lead the promotion of Corning's technology advantages and capabilities.

-  Prioritize these advantages according to customer requirements and concerns.

-  Propose customer specifications to World Wide Product Engineer.

 

-  Negotiate and close specs with customer (in close coordination with PL strategy)

-  Conduct customer specification reviews.

-  Defines and manages customer’s qualification plan.

-  Manage product modifications and/or redesigns per customer spec changes.

-  Present customer issues at Region and Division's review meetings.

-  Promotes Corning's value in product, process, and technical expertise through clear linkage to the customer's value proposition

 

Identify future opportunities

-  Identify potential opportunities & risks with customer product & process migration.

-  Lead process for Value Engineering & cost reduction initiatives at customer.

-  Design and facilitate technical presentations on substrate properties, product & process innovations and technology projects.

-  Lead regional roadmap process.

-  Understand 5-year technology and product roadmap with customers and how our roadmaps integrate to gain customer design-wins.

-  Effectively communicate / review roadmaps internally with subject matter experts

 

Other significant responsibilities

-  As key technical liaison between customer and Corning internal, cultivate strong tech relationship with customers and drive internal alignment.

-  Network across all key positions that work to support customers.

 

Employee Referral Level: 1